Patient Centered Medical Home
A Patient-Centered Medical Home is a healthcare delivery model where your care and treatment is coordinated and managed through your primary care provider and their care team. You are surrounded by a dedicated care team of health professionals working together to meet your individual health care needs.
Your care team will include your healthcare provider, an extended team of professionals, your support network and most importantly, you. We’re here to make it easy and comfortable for you to get the care you need, the way you want it.
Our PCMH
Responsibilities to YOU
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Learn about you, your support network, personal situation, and health goals and preferences.
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Listen to your questions and concerns. Explain disease, treatment, and results in an easy-to-understand way.
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Create individualized care plans to address your health care goals.
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Coordinate your overall care, sending you to trusted specialists if needed.
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Provide you with same-day sick appointments whenever possible.
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Provide instruction on how to access the care you need when the office is not open.
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Provide clear instructions about your treatment goals and future plans for every visit.
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Encourage you to take an active part in your own healthcare.
YOUR Responsibilities
in a PCMH are
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Understand that you are a full partner in your own health.
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Ask questions and be active in your care.
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Provide your health history and other important information, including any changes in your health.
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Call our office first, rather than urgent care, with your health concerns unless it is an emergency.
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Inform us whenever you utilize other health system such as the emergency room or specialist.
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Have a clear understanding about your treatment goals and future health goals.
CONTACT
How to Reach Us
East Hill Medical Center always has someone answering the phone (staff, a nurse line or an answering service).
Call (315) 253-8477.
If you have a question for your provider, a medication refill, an appointment-related request or any other health related needs, please log into the East Hill Patient Portal.
Request Prescription Refills - (315) 253-8477, prompt 1
Adult Medicine - (315) 253-8477, prompt 2
Family & Pediatric Medicine
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Pediatric Patients - (315) 253-8477, prompt 3
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Adult Patients - (315) 253-8477, prompt 5
Dental Office - (315) 253-8477, prompt 4
Inner Wellness - (315) 253-8477, prompt 6
Billing & Finance - (315) 253-8477, prompt 7
Referral Specialist - (315) 253-8477, prompt 8
Administration - (315) 253-8477, prompt 9